Privacy Policy

1. Introduction

Spry Insights ("we," "us," "our," or "Spry") operates the AIRA platform and related services. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you use our website at spryaira.com, analytics.vercel.app, the AIRA platform, and related services (collectively, the "Services").

We are committed to protecting your privacy and handling your personal information transparently and securely in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant privacy regulations.

For specific regional privacy rights:

• US Residents: See Section 12
• EEA, UK & Swiss Residents: See Section 13
• Canadian Residents: See Section 14
• Other Countries: See Section 15

2. Information We Collect

We collect several types of information from and about users of our Services:

2.1 Personal Information You Provide

Account Information:

• Name, email address, phone number
• Company name, job title, department
• Billing address, payment information
• Account credentials (username, password)

Project & Research Data:

• Survey designs, questionnaires, research briefs
• Study configurations and parameters
• Custom panel specifications
• Project notes and documentation

Communications:

• Customer support inquiries
• Feedback, survey responses
• Email correspondence
• Phone call records (with consent)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Provide access to the AIRA platform and agents
• Process and execute market research studies
• Generate analytics, dashboards, and reports
• Facilitate fieldwork and data collection
• Enable video and qualitative analysis
• Provide quality control and fraud detection

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with service providers, business partners, and as required by law. For complete details, see our full privacy policy.

5. Data Security

We implement industry-standard technical, administrative, and physical security measures to protect personal information including encryption, multi-factor authentication, access controls, and regular security audits.

6. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or export your personal information. You may also have the right to opt out of certain data processing activities.

7. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: Contact Form
• Phone: +971 52 768 5177
• Address: Spry Insights, 43509-001, Building A1, IFZA Business Park, DDP, Dubai, United Arab Emirates